Return Policy

IT IS VERY IMPORTANT TO INSPECT YOUR ORDER UPON ARRIVAL. DO NOT DISCARD OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE FULLY INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. IF YOU RECEIVE AN ITEM AND IT IS DAMAGED, PLEASE CONTACT US IMMEDIATELY.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. Please return all merchandise in original packaging. Return shipping costs will be at the customer's expense. Our products are offered with free UPS ground shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. If you are not completely satisfied with your purchase, you can return or exchange the merchandise within 15 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. As a convenience, we will extend the return policy during the Christmas holiday season.

Please contact customer service at racquelduffus@superiorjewelryandgifts.com to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 15 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. If a item is miss shipped by us we will ship out the correct item immediately with a ups call tag enclosed for miss shipped item.